Going one step further, the recent Fashion Tech in Tel Aviv aimed at bringing together the worlds of fashion and technology to see how the two can work together.
With the Internet revolutionising the way we shop, customers are increasingly avoiding dressing rooms, opting instead for the comfort of online shopping that usually offers liberal return policies. In a bid to entice customers back, some shops have been testing various amenities including so-called intelligent dressing rooms that allow users to “try on” different items without having to actually change clothes.
Yael Kochman is the organiser of the event: “With technology you can change the way that people consume fashion, whether it’s online or in store, in real life, you can also do an omni-channel experience and combine the online and the offline together, and those startups really take it to the next level,” she said.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way
to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies
that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed
by a company’s customers? Plus, wouldn’t it be a disservice to customers
if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s
first day, as they are the group that comes into direct contact with
clients.
The main goal of customer support is to keep customers happy by attending to their needs and
responding to their questions. However, it’s also a way to instill
loyalty and generate additional sales. To do so,
an outsourcing company must have its support team available
whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of
their operations. Given their many responsibilities, many startup founders accept
that they can’t do everything themselves. Non-core competencies such
as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the
business. Overseeing the day-to-day operations can already
take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner
with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more
than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a
significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous
and consistent level of service. Providing
a highly specialized, dedicated team of professionals from day
one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most
prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup
companies. Over the years, the company has grown big and is confident enough to provide
both enterprise and small business customer service
outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house
training, and equipment to help its clients boost their productivity from day
one. Now it’s one of the top customer service companies in the US and European markets with numerous awards
and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing
the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’
specific needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one
of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those
outsourced customer service companies that wanted to change the customer
experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing
company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations
include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the
BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance
and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and
customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact
center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America,
Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve
major CX and employee experience (EX) pain points and
take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX
managed to recruit employees from more than 120 cities
worldwide. This strategy also lets them provide 24-hour customer
support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer experiences that
reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience, Skycom also employs over 2,000
workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance
differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus
on training its workforce in customer psychology. This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four
countries. It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual customer service to industries such as
technology, media, communications, eCommerce, financial
technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier
customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps
225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United
Kingdom. Unlike a traditional BPO, Arise utilizes a network of service
partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications
with clients. This ensures they preserve the confidentiality of documents or files sent
over. It also means Arise conforms to widely accepted data privacy regulations such as
HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
and Canada. This means stable employment for the company and an easier method of hiring or replacing staff
members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained
outbound callers who can close deals? Finally, does the
appeal of higher-cost nearshoring resonate better than offshore talents a few time
zones away?
No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure
customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer
service. These largest outsourcing companies not only supply the best talent, but also the best equipment
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top 10 call center outsourcing companies in 2023 if you
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it s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday apr 05 table of
contents if you re looking to improve customer
experience or optimize your operations it s worth considering
options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart
business decision if you want to avoid all trials and tribulations
of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have
a look at those bpo companies that take the top positions in the industry discuss what makes them stand out
and go through the main tips for choosing the right call center why outsourcing
a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and services in today
s marketplace it can be challenging for any particular organization to stand
out and attract new customers additionally modern customers are ready to pay more
if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors by boosting customer retention and generating
positive reviews ultimately driving profits conversely
a poor customer experience can lead to customer loss and
negative reviews which can harm a business choosing the
best call centers for your business guarantees increased customer satisfaction streamlined
operations and enhanced growth making it a crucial factor in achieving success in today
s competitive market us call center outsourcing
companies top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with call centers spread across
four continents the core areas of expertise include a wide range of bpo
services such as omnichannel customer support technical
support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a
reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from small firms to renowned brands at helpware
people come first and it pays off the needs of employees are the main priority and it shows in their
work as they provide exceptional service pros applying a
customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different
businesses 2 xact xact is a highly flexible outsourced
call center based in orlando florida catering to businesses
of different sizes they specialize in providing technical support and
customer support services to businesses operating across
diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact has partnered with
nice incontact since 2005 leveraging their cloud-based
contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7 telephone answering
service ensuring service continuity through their fail-safe
automatic transfer switches ats which seamlessly
switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting
remote workers on a global scale this innovative outsourced call
center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses
scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed
monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses to level
up and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to
assist you in achieving your unique business goals and
overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with
a global presence spanning the united states the philippines
and india this american call center has established itself
as the preferred outsourcing provider for inbound and outbound call center solutions sought after by major corporations pros a decade-long track record of providing
customer support across more than 30 domains 24 7 customer support with an impressive
98 9 positive feedback rate 5 tmp direct for over 34 years tmp
has been providing bpo services advocating for clients brands and ensuring excellence through its team
with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end solutions including
crm tools it infrastructure fulfillment and telecom
platforms adapting to the evolving cx landscape they handle various communication channels from inbound and
outbound calls and chats to social media and personalized
correspondence pros providing an in-house it development team that eliminates the need for multiple
vendors 6 answerforce this is proud of being on the
list of five star call centers providing a range of professional call and chat
answering services virtual reception services appointment scheduling and more answerforce has experienced call center agents at its disposal that
are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional
manner this american call center works mainly with
small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized solutions
to meet the specific needs of clients within particular industries
which allows answerforce to provide highly tailored and effective services
to their clients integrating with the client s workflow software this
enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7
fusion bpo services fusion bpo services group is a company with huge experience more than 33 years
in the industry and offers voice services and other solutions to more than 250 businesses worldwide
however what makes this provider stand out is
its unique locations in addition to popular bpo destinations like the united states
india and the philippines the company has offices
in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros by strategically locating its offices around the globe this company is
able to offer 24 7 customer support across multiple time zones making it
easy for customers to get the help they need whenever they
need it a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers the outsourced customer
service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team
that provides inbound and outbound services and back-office customer support
for innovative software and hardware companies they have received numerous awards for providing exceptional
customer experiences but their commitment to
quality and security is paramount supportyourapp is pci
dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing
any data leaks they take great care in protecting sensitive information and clients can trust
that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients
with a crm solution that integrates incoming calls chats
and emails into one system and implementing ai solutions to the chats which many small businesses
find appealing 9 vcall global vcall global is a provider of innovative service solutions
to different businesses across various industries they offer a
range of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and software development solutions using advanced technology
and infrastructure they offer common services
through multiple channels vcall global is the preferred
choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call centers
with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or
the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call masters
bpo the company provides inbound and outbound call center services as well as
remote administrative solutions such as data entry appointment setting reservation services etc their streamlined workflow and marketing automation ensure that
important phone calls are never missed with their expertise and dedication they can help businesses resolve customer
queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based
on demand and their remote employees to work in split shifts due to their
cloud-based virtual call
دیگ سندبلاست
دیگ سندبلاست یک نوع دیگ صنعتی است که برای تمیز کردن
سطوح فلزی با استفاده از فشار بالای هوا و
مواد جارو کننده مانند ماسه
و یا ترکیبات شنی و شیشهای، استفاده میشود.
این دیگها در بسیاری از صنایع
استفاده میشوند، از جمله در صنایع نفت و
گاز، صنایع شیمیایی، خودروسازی و ساختمان سازی.
دیگ سندبلاست چیست ؟
دیگ سندبلاست ظرفی است که برای
نگهداری مواد سست و ساینده مورد استفاده در عملیات سندبلاست طراحی شده است.
بیشتر آنها برای استفاده به عنوان واحدهای افزودنی در سیستم های هوای فشرده موجود طراحی شده اند.
این دیگ جزء اصلی یک سیستم
سندبلاست است که شن یا ماسه در هنگام نیاز به سایش
کنترل کرده و نگه می دارد.
در فرایند دیگ سندبلاست، مواد
جارو کننده با فشار بالا به سطح فلزی پاشیده میشوند
تا لایههای زنگ زدگی، رسوبات و دیگر آلودگیها را از
سطح فلزی یا چوبی حذف کنند. این فرایند،
به عنوان یک روش تمیز کردن قوی و موثر شناخته میشود، اما باید مواد جارو کننده را با دقت و
با توجه به نوع سطح فلزی یا سطح مورد استفاده، انتخاب کرد تا به آسیب رساندن
به سطح فلزی جلوگیری شود.
علاوه بر تمیز کردن سطح فلزی، دیگ سند
بلاست همچنین به عنوان یک
روش برای آماده سازی سطح برای فرآیندهای پوشش دهی نیز استفاده میشود.
در این حالت، سطح فلزی با دیگر مواد شیمیایی پوشش دهی میشود، به منظور جلوگیری از زنگ
زدگی و سایر آسیبهای ناشی از
عوامل خارجی استفاده میشوند .دیگ
سند بلاست یک فرایند پر هزینه است و نیاز به تجهیزات
خاصی دارد. همچنین برای استفاده از این روش باید از افراد
متخصص و مجرب در این زمینه استفاده کرد تا خطرات مرتبط با استفاده از دیگ سند بلاست را کاهش دهند
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