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December 30, 2020 admin Design  

Fashion and Technology Merge to Improve Consumer Experience

Going one step further, the recent Fashion Tech in Tel Aviv aimed at bringing together the worlds of fashion and technology to see how the two can work together.

With the Internet revolutionising the way we shop, customers are increasingly avoiding dressing rooms, opting instead for the comfort of online shopping that usually offers liberal return policies. In a bid to entice customers back, some shops have been testing various amenities including so-called intelligent dressing rooms that allow users to “try on” different items without having to actually change clothes.

Yael Kochman is the organiser of the event: “With technology you can change the way that people consume fashion, whether it’s online or in store, in real life, you can also do an omni-channel experience and combine the online and the offline together, and those startups really take it to the next level,” she said.

Omni-channel retailing is a multichannel approach that seeks to provide the customer with a seamless shopping experience whether online, by phone or in an actual shop. The startup ‘Infime’ has developed an app that helps women chose lingerie in the right size without having to try it on, by measuring the body in 3D.

Tags:
The Factory is a Fast-Growing Digital Creative Agency
Tokyo Technology Show Introduces Aerial Origami

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  76. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way
    to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies
    that fit every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed
    by a company’s customers? Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s
    first day, as they are the group that comes into direct contact with
    clients.
    The main goal of customer support is to keep customers happy by attending to their needs and
    responding to their questions. However, it’s also a way to instill
    loyalty and generate additional sales. To do so,
    an outsourcing company must have its support team available
    whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of
    their operations. Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies such
    as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the
    business. Overseeing the day-to-day operations can already
    take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner
    with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.

    If customer service companies and their team address customers’ issues in a satisfactory way, they’re more
    than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a
    significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous
    and consistent level of service. Providing
    a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most
    prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup
    companies. Over the years, the company has grown big and is confident enough to provide
    both enterprise and small business customer service
    outsourcing solutions.
    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house
    training, and equipment to help its clients boost their productivity from day
    one. Now it’s one of the top customer service companies in the US and European markets with numerous awards
    and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing
    the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’
    specific needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one
    of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the
    top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including
    HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those
    outsourced customer service companies that wanted to change the customer
    experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing
    company, providing bespoke customer experience solutions to clients around the world.

    In addition, its contact center operation locations
    include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
    happiness as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will
    individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the
    BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance
    and accounting, collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and
    customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact
    center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America,
    Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve
    major CX and employee experience (EX) pain points and
    take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX
    managed to recruit employees from more than 120 cities
    worldwide. This strategy also lets them provide 24-hour customer
    support outsourcing solutions within the client’s time
    zone. In addition, InfluX creates specialized customer experiences that
    reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make
    for a better customer experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
    and healthcare. With more than 15 years of experience, Skycom also employs over 2,000
    workers assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance
    differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus
    on training its workforce in customer psychology. This means company-provided support agents are more
    sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.

    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four
    countries. It handles customer service duties over the phone, email, live chat, or social media.

    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top IT outsourcing
    companies that provide IT services and multilingual customer service to industries such as
    technology, media, communications, eCommerce, financial
    technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier
    customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps
    225,000 volunteers from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United
    Kingdom. Unlike a traditional BPO, Arise utilizes a network of service
    partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications
    with clients. This ensures they preserve the confidentiality of documents or files sent
    over. It also means Arise conforms to widely accepted data privacy regulations such as
    HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company and an easier method of hiring or replacing staff
    members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our
    list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained
    outbound callers who can close deals? Finally, does the
    appeal of higher-cost nearshoring resonate better than offshore talents a few time
    zones away?
    No one-size-fits-all solution exists when it comes to customer support
    outsourcing. However, if you want a highly flexible and secure
    customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer
    service. These largest outsourcing companies not only supply the best talent, but also the best equipment
    and training to prepare them.

  80. top 10 call center outsourcing companies in 2023 if you
    re looking to improve customer experience or optimize your operations
    it s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday apr 05 table of
    contents if you re looking to improve customer
    experience or optimize your operations it s worth considering
    options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart
    business decision if you want to avoid all trials and tribulations
    of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have
    a look at those bpo companies that take the top positions in the industry discuss what makes them stand out
    and go through the main tips for choosing the right call center why outsourcing
    a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and services in today
    s marketplace it can be challenging for any particular organization to stand
    out and attract new customers additionally modern customers are ready to pay more
    if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors by boosting customer retention and generating
    positive reviews ultimately driving profits conversely
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    best call centers for your business guarantees increased customer satisfaction streamlined
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    s competitive market us call center outsourcing
    companies top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with call centers spread across
    four continents the core areas of expertise include a wide range of bpo
    services such as omnichannel customer support technical
    support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a
    reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from small firms to renowned brands at helpware
    people come first and it pays off the needs of employees are the main priority and it shows in their
    work as they provide exceptional service pros applying a
    customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different
    businesses 2 xact xact is a highly flexible outsourced
    call center based in orlando florida catering to businesses
    of different sizes they specialize in providing technical support and
    customer support services to businesses operating across
    diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact has partnered with
    nice incontact since 2005 leveraging their cloud-based
    contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7 telephone answering
    service ensuring service continuity through their fail-safe
    automatic transfer switches ats which seamlessly
    switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting
    remote workers on a global scale this innovative outsourced call
    center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses
    scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed
    monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses to level
    up and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to
    assist you in achieving your unique business goals and
    overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with
    a global presence spanning the united states the philippines
    and india this american call center has established itself
    as the preferred outsourcing provider for inbound and outbound call center solutions sought after by major corporations pros a decade-long track record of providing
    customer support across more than 30 domains 24 7 customer support with an impressive
    98 9 positive feedback rate 5 tmp direct for over 34 years tmp
    has been providing bpo services advocating for clients brands and ensuring excellence through its team
    with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end solutions including
    crm tools it infrastructure fulfillment and telecom
    platforms adapting to the evolving cx landscape they handle various communication channels from inbound and
    outbound calls and chats to social media and personalized
    correspondence pros providing an in-house it development team that eliminates the need for multiple
    vendors 6 answerforce this is proud of being on the
    list of five star call centers providing a range of professional call and chat
    answering services virtual reception services appointment scheduling and more answerforce has experienced call center agents at its disposal that
    are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional
    manner this american call center works mainly with
    small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized solutions
    to meet the specific needs of clients within particular industries
    which allows answerforce to provide highly tailored and effective services
    to their clients integrating with the client s workflow software this
    enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7
    fusion bpo services fusion bpo services group is a company with huge experience more than 33 years
    in the industry and offers voice services and other solutions to more than 250 businesses worldwide
    however what makes this provider stand out is
    its unique locations in addition to popular bpo destinations like the united states
    india and the philippines the company has offices
    in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros by strategically locating its offices around the globe this company is
    able to offer 24 7 customer support across multiple time zones making it
    easy for customers to get the help they need whenever they
    need it a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers the outsourced customer
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  81. دیگ سندبلاست
    دیگ سندبلاست یک نوع دیگ صنعتی است که برای تمیز کردن
    سطوح فلزی با استفاده از فشار بالای هوا و
    مواد جارو کننده مانند ماسه
    و یا ترکیبات شنی و شیشه‌ای، استفاده می‌شود.
    این دیگ‌ها در بسیاری از صنایع
    استفاده می‌شوند، از جمله در صنایع نفت و
    گاز، صنایع شیمیایی، خودروسازی و ساختمان سازی.

    دیگ سندبلاست چیست ؟
    دیگ سندبلاست ظرفی است که برای
    نگهداری مواد سست و ساینده مورد استفاده در عملیات سندبلاست طراحی شده است.

    بیشتر آنها برای استفاده به عنوان واحدهای افزودنی در سیستم های هوای فشرده موجود طراحی شده اند.
    این دیگ جزء اصلی یک سیستم
    سندبلاست است که شن یا ماسه در هنگام نیاز به سایش
    کنترل کرده و نگه می دارد.

    در فرایند دیگ سندبلاست، مواد
    جارو کننده با فشار بالا به سطح فلزی پاشیده می‌شوند
    تا لایه‌های زنگ زدگی، رسوبات و دیگر آلودگی‌ها را از
    سطح فلزی یا چوبی حذف کنند. این فرایند،
    به عنوان یک روش تمیز کردن قوی و موثر شناخته می‌شود، اما باید مواد جارو کننده را با دقت و
    با توجه به نوع سطح فلزی یا سطح مورد استفاده، انتخاب کرد تا به آسیب رساندن
    به سطح فلزی جلوگیری شود.

    علاوه بر تمیز کردن سطح فلزی، دیگ سند
    بلاست همچنین به عنوان یک
    روش برای آماده سازی سطح برای فرآیندهای پوشش دهی نیز استفاده می‌شود.
    در این حالت، سطح فلزی با دیگر مواد شیمیایی پوشش دهی می‌شود، به منظور جلوگیری از زنگ
    زدگی و سایر آسیب‌های ناشی از
    عوامل خارجی استفاده میشوند .دیگ
    سند بلاست یک فرایند پر هزینه است و نیاز به تجهیزات
    خاصی دارد. همچنین برای استفاده از این روش باید از افراد
    متخصص و مجرب در این زمینه استفاده کرد تا خطرات مرتبط با استفاده از دیگ سند بلاست را کاهش دهند

  82. After I originally left a comment I seem to have clicked the
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